This Policy applies to all design services purchased through BestLogo.in, an initiative of Trimitiy Studios Pvt. Ltd.
Project communication shall primarily take place through the WhatsApp group or other communication channel designated by BestLogo.in, depending upon the package selected.
Instructions, feedback, selections and approvals provided by the Client or its authorised representative through the designated channel shall be treated as valid and binding project communication.
Where multiple representatives are involved, the Client shall provide one final consolidated instruction. BestLogo.in shall not be responsible for delays caused by conflicting or incomplete feedback.
The timeline mentioned in the selected package shall commence only after receipt of:
All timelines are subject to timely feedback and approvals from the Client.
Any delay by the Client in providing information, revisions or approvals shall automatically extend the project timeline. The revised completion date shall depend upon the availability of the assigned design team.
The Client shall provide clear and consolidated feedback.
Revision rounds shall be limited to those included in the selected package. Requests for additional concepts, major changes in the original brief, change of brand name or complete change in design direction may be treated as additional work and charged separately.
The Client must carefully verify all design elements, including spelling, brand name, tagline, colours, typography and other details before providing approval.
Approval communicated through WhatsApp, email or another authorised digital channel shall be considered valid approval.
Once final approval is provided, the design shall be treated as accepted and completed. Any changes requested thereafter may be separately chargeable.
BestLogo.in shall not be responsible for failure to meet the original delivery timeline where the delay is caused by the Client.
If there is no substantive response from the Client for 30 consecutive days, the project may be placed on hold. Continued inactivity may result in the project being treated as inactive or closed.
Reactivation shall be subject to team availability, revised timelines and, where applicable, additional charges.
Client inactivity shall not create any right to cancellation or refund.
WhatsApp and other digital communication channels are provided for convenient project coordination and do not constitute 24-hour support.
Messages received outside normal working hours, on Sundays or holidays may be responded to on the next working day.
The Client shall provide sufficient time for approvals before any printing, launch, advertising campaign, trademark filing, event or other external deadline.
BestLogo.in shall not be responsible for missed external deadlines caused by delayed Client approvals or changes.
This Policy shall be governed by the laws of India.
Subject to any mandatory statutory or consumer forum jurisdiction, courts of competent jurisdiction at Pune, Maharashtra shall have jurisdiction over disputes arising from the Services.
BestLogo.in
An Initiative of Trimitiy Studios Pvt. Ltd.
CIN: U74900PN2013PTC148600
GSTIN: 27AAECT7374B1ZA
Registered/Business Address: Office No. 302, 3rd Floor, Gopalkrupa, Revenue Colony, Pune, Maharashtra 411005, India
Customer Support Email: bestlogo@trimitiy.com